Microsoft Certified Desktop Support Technician - MCDST

The Microsoft Certified Desktop Support Technician (MCDST) certification enables IT professionals to demonstrate technical and customer service skills in troubleshooting hardware and software operation issues in Microsoft Windows environments.

The MCDST will give you the skills to provide successful desktop support to end users. This includes troubleshooting desktop environments running on the Microsoft Windows operating system.

Over 90% of the world’s PCs use Microsoft, so you can be confident that your skills will always be in great demand.

With the Microsoft Certified Desktop Support Technician (MCDST) Package, you will go through several courses in order to sit the following exams:

Exam 70-271: Supporting Users and Troubleshooting a Windows XP Operating System

Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System

Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customisation Configuring and Troubleshooting Connectivity for Applications Configuring Application Security