ITIL Foundation v3.0 |
ITIL (Information Technology Infrastructure Library) is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL manuals and the supporting professional qualification scheme.
With the ITIL Foundation v3.0 Package, you will learn:
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The purpose of the course is to enable students to identify the differences between the ITIL v2 and ITIL v3 terminology, structure, concepts, and principles; to demonstrate mastery of the ITIL v3 practices for IT Service Management; and to assist students who hold the ITIL v2 Foundation Certificate in their preparation for the ITIL v2/v3 Bridge exam.
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The ITIL Foundation certification course is the first in a portfolio of ITIL certification Courses. The purpose of the course is to certify that the student has achieved a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT Service management.
